Privacy Policy

1. Who we are

OutScore is tournament management software. The operator is Ideaz. For privacy questions or requests, email Info@out-score.com.

When you create an OutScore account, we are responsible for that account information. When an organizer enters player, team, or other tournament information, that organizer is also responsible for that content and for having permission to provide it to us so we can host and display it.

2. Information we collect

We collect the following categories of information:

• Account information: name, email address, password (stored by our authentication provider, not in readable form in our application database), profile photo, jersey numbers you choose to save, tournament memberships and permission levels, and security settings such as multi-factor authentication enrollment.
• Tournament and player information: tournament names and settings, team and player names, photos, positions, jersey numbers, skill ratings, draft picks and transactions, game schedules, scores, goals, penalties, other statistics, logos, rules, share links, and similar event data. This may include information about people who do not have OutScore accounts.
• Billing information: subscription plan, status, entitlements, and Stripe customer and subscription identifiers. Payment card numbers are collected and processed by Stripe, not stored in full on OutScore servers. Stripe may also collect billing name, email, and address when you check out or update your portal profile.
• Communications: emails we send or receive, including account verification, password reset, invitation messages, email sign-in codes, and operational or support messages. Invitations may include the invited person’s email address.
• Usage and device information: pages visited inside a tournament, login events, and (on the marketing homepage and selected promo pages) referrer, browser user agent, platform, and whether the device appears to be mobile. These visit records are stored in our database so we can see traffic to OutScore; they are not advertising cookies and they do not follow you to other websites. You can ask us not to log visits on the Cookies page. If you are signed in, tournament usage events may include your user id.
• Local device storage: cookies, localStorage, sessionStorage, and browser database caches used to keep you signed in, remember captain-link access for a session, remember your cookie choice, and speed up the app. Details are in the Cookies Declaration.

3. How we use information

We use personal information to:

• Provide, operate, and secure OutScore, including authentication, multi-factor checks, tournament permissions, live scoring, drafts, and billing entitlements.
• Create and display public or shared tournament pages, posters, and exports that organizers request.
• Process subscriptions, plan changes, invoices, and cancellations through Stripe.
• Send service emails (verification, sign-in codes, password reset, invitations, and important account or tournament notices).
• Understand how the product is used (for example, which tournaments are visited) so we can operate, debug, and improve OutScore. We do not sell personal information and we do not use advertising cookies.
• Detect abuse, enforce the Terms, and comply with law.

4. Public tournament pages

Tournament pages are designed to be shareable. Scores, rosters, photos, standings, draft boards, and similar information can be viewed by people who are not signed in if they have the tournament web address. Organizers should treat player names and photos as public once entered, unless they keep the tournament unpublished or avoid uploading that data.

Do not put sensitive personal information (such as medical details, home addresses, or government ID numbers) into tournament fields. OutScore is not intended to store that kind of data.

5. Sharing

We share information with service providers who help us run OutScore:

• Google Firebase / Google Cloud: authentication, database, file storage (photos and logos), hosting, and related infrastructure. Data may be processed in the United States or other countries where Google operates.
• Stripe: payment processing, checkout, customer portal, invoices, and subscription state. Stripe’s privacy policy applies to payment data.
• Email delivery used to send OutScore-branded messages (from addresses such as noReply@out-score.com) for verification, sign-in codes, invitations, and operational alerts.
• People you or an organizer choose to share with: other members of a tournament, anyone given a public tournament link, captain links, or invitation codes, and anyone who receives an export (for example a spreadsheet) an organizer downloads.

We may also disclose information if required by law, to protect the security of OutScore or our users, or in connection with a merger, sale, or reorganization of the business, subject to appropriate confidentiality.

6. Retention

We keep account and tournament data while the account or tournament remains active and for a reasonable period afterward so organizers can run later events, resolve disputes, and meet legal or accounting needs. Archived tournaments are retained until deleted through product tools or a successful deletion request.

Visit logs and usage events are kept for operational analytics and may be aggregated. Billing records are kept as required for tax and accounting. You can ask us to delete account data as described below; some information may remain in backups for a limited time or where we must keep it by law.

7. Security

We use industry-standard measures appropriate to a hosted web application, including encrypted connections, access controls in our database rules, server-side handling of invitations and billing, and required multi-factor authentication for privileged accounts. No method of transmission or storage is completely secure. You can reduce risk by using a unique password, keeping MFA enabled, and treating captain links and invite codes as confidential.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete personal information, to withdraw consent, or to complain to a privacy commissioner or similar authority. Canadian private-sector privacy law (including Alberta’s Personal Information Protection Act, where it applies) guides how we handle personal information.

You can update your name, photo, password, and some profile fields in My Account. Organizers can edit tournament and player records they manage. To request access, correction, or deletion of account data we hold, email Info@out-score.com from the address on the account. We may need to verify your identity. Deleting an organizer account does not automatically erase tournaments others still need; we will discuss a reasonable plan.

You can opt out of marketing email if we ever send it; transactional messages (security, billing, invitations you requested) are required for the service.

9. Children

OutScore accounts are not offered to children under 13. Youth sports tournaments may still list minors as players when an organizer or parent/guardian has the right to do so. Organizers must not upload photos or names of children without appropriate permission. If you believe we have an account for a child under 13, contact Info@out-score.com and we will take reasonable steps to delete it.

10. International transfers

We are based in Canada. Service providers such as Google and Stripe may process information in the United States and other countries. Those countries may have different privacy laws than yours. By using OutScore you understand that your information may be transferred to those locations as needed to provide the service.

11. Changes

We may update this Privacy Policy. The effective date will change, and the current version will be posted at https://www.out-score.com/privacy. Material changes may also be noted in the product or by email.

12. Contact

Privacy requests and questions: Info@out-score.com. If you are in Alberta and are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.